Before store publication, the operator must configure the legal entity, support email and effective date in the production environment and have the policy approved.
1. Submit your request
Use the support contact below and include the email address or phone number connected to your account, the activity-center slug if known, and whether you want the account closed, personal information deleted, or both.
2. We verify the request
For your protection, we may ask for information that confirms you control the account. Do not send a password, one-time code, payment-card number or other secret in a deletion request.
3. We delete or anonymize eligible data
After verification, we delete or anonymize personal information that we are not required to keep. We will explain the result and any records that remain because the activity center or applicable law requires retention.
4. Some center records may remain
Deleting an account does not necessarily erase lawful accounting, receipt, attendance, registration or audit records held by an activity center. Those records remain subject to the center’s retention obligations and access controls.
5. Keep the confirmation
We will use the contact channel in your request to communicate the result or ask a necessary follow-up question. Keep that confirmation for your records.
Contact details
Use the support page for service questions and the account-deletion page for deletion requests.